Frequently Asked Questions about Didi Flare Store
Q: Is delivery free?
A: Yes, delivery is free for all orders.
Q: What is the standard delivery time?
A: Our standard delivery time is typically 1 to 2 weeks from the date of purchase.
Q: Can I choose faster delivery options?
A: Absolutely! While standard delivery is free, we also offer expedited shipping options for those who wish to receive their goods faster. Additional charges may apply for expedited shipping.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
Q: What if I need to return an item?
A: We offer hassle-free returns within 14 days of receipt. Simply contact our customer support team for assistance with the return process.
Q: Is the product quality at Didi Flare store high?
A: Yes, we take pride in offering high-quality products that meet our customers' expectations. If you have any doubts about the quality of your purchase, please feel free to reach out to us.
Q: How can I contact customer support?
A: You can contact our customer support team via email at support@didiflare.com or by phone. We are available at all times to assist you with any questions or issues you may have.
Q: Can I change or cancle my order after l've placed it?
A: Once an order is placed it enters the shipping queue immediately and cannot be changed online. If your order was placed within 24 hours, you may contact us at info@gmail.com to find out if there is still time to modify it.
Q: Tracking is not showing any movement for my order, what does this mean?
A: Shipping carriers are experiencing surge demand in the US due to high demand and COVID-19 and we have seen an increase in tracking scan issues, where shipments are picked up from warehouses by the shipping carrier, but tracking labels are not correctly scanned upon pickup by the carrier. Our shipping carriers are working to eliminate tracking issues and delivery delays.
